If you're experiencing an issue where your Instagram Direct Messages (DMs) are stuck on a loading screen, there are a few steps you can take to try to fix the problem.
Check your internet connection: Make sure that you have a stable internet connection. If you're on a mobile device, try switching between WiFi and cellular data to see if that resolves the issue.
Restart the app: Close the Instagram app and reopen it. This can often fix minor glitches that may be causing the loading screen to appear.
Clear the cache: Clearing the app's cache can also help resolve the issue. On Android, go to "Settings" > "Apps" > "Instagram" > "Storage" > "Clear cache." On iOS, you'll need to uninstall and reinstall the app to clear the cache.
Update the app: Make sure you have the latest version of Instagram. If an update is available, download and install it.
Check your account: Ensure that your account isn't compromised by logging out and logging back in.
Check for restrictions: If none of the above steps work, it's possible that Instagram has placed some restrictions on your account. Check Instagram's Help Center for more information on account restrictions and how to appeal them.
Get help from Instagram Support: If none of the above steps solve the issue, reach out to Instagram Support for further assistance.
It's important to note that issues such as this one could be caused by different factors such as Instagram server's downtime or a device-specific problem. By following these steps, you'll be able to troubleshoot and hopefully fix the problem with your DMs.